At Hoodline, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or unsuitable item, you may request a return or exchange subject to the conditions below.

Return Period

You may request a return or exchange within 7 days of receiving your order.

Items returned after this period may not be accepted.

Return Eligibility

To qualify for a return or exchange:

  • The item must be unused, unworn, and unwashed.
  • The item must be returned in its original condition.
  • Original tags and packaging must remain attached where applicable.
  • Proof of purchase or order details may be required.
  • Items showing signs of wear, washing, damage, stains, perfume, or alteration may not be accepted.

Wrong or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact Hoodline as soon as possible after delivery.

We may ask for photos or a video of the product and packaging to verify the issue.

Once verified, we will arrange an appropriate replacement, exchange, or refund.

Size Exchanges

If you ordered the wrong size, you may request a size exchange within the return period, subject to stock availability.

The customer may be responsible for return and re-delivery charges for size exchanges unless the incorrect item was sent by Hoodline.

Non-Returnable Items

Returns may not be accepted for:

  • Items that have been worn, washed, or altered
  • Products without their original tags
  • Items damaged after delivery due to customer handling
  • Items specifically marked as final sale or non-returnable at the time of purchase

Any exclusions will be clearly communicated where applicable.

Refunds

Once we receive and inspect your returned item, we will inform you whether your refund has been approved.

Approved refunds will be processed using the applicable refund method. Processing times may vary depending on the original payment method or payment provider.

Original delivery charges may be non-refundable unless the return is due to an error by Hoodline or a defective product.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation and may need to follow the standard return process after delivery.

Return Shipping

Customers may be responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, or similar reason.

If Hoodline sent an incorrect or verified defective item, Hoodline will handle the return/exchange according to the applicable circumstances.

Contact Us

For returns, exchanges, or refund requests, contact us with your order number and reason for return:

Hoodline
Phone: +92 312 4854239
Email: info@hoodline.com